Last updated: February 6, 2025
Crafy's mission is to help build connections between people and make the world more open and inclusive. In other words, to build a world where everyone can feel at home, anywhere.
We are a community built on trust. To earn that trust, it's essential that we clearly demonstrate how we use your information and protect your human right to privacy.
This Privacy Policy describes how Crafy, Inc. and its affiliates (‘we,’ ‘us,’ or ‘Crafy’) process personal data in connection with your use of the Crafy Platform. Depending on where you live and what you do on the Crafy Platform, the supplemental privacy pages listed below may apply to you.
Click on the links and review the supplemental information describing how we process personal data for those regions and services.
When this Policy mentions Crafy, we, us orour, it refers to the Crafy company that is responsible for your information under this Privacy Policy (the Controller). The Designated Controller is set out in Annex 1.
This Privacy Policy also applies to the Payment Services provided to you by Crafy Payments, pursuant to the Payments Terms of Service (Payments Terms). When you use the Payment Services, you will also provide your personal data to one or more Crafy Payments entities (the Payments Controller as described in Annex 1), which will be responsible for your data in connection with the Payment Services, generally depending on your country of residence.
As defined in the applicable document referred to in the Insurance Supplement.
We collect personal data about you when you use the Crafy Platform. Without this data, we may not be able to provide all the services you request. This data includes:
You may choose to provide us with additional personal data, including:
When you use the Crafy Platform and Payment Services, we automatically collect certain data:
We use personal data as described in this Privacy Policy. If you reside outside the United States, Brazil, or China, click here to learn more about our legal bases for collecting and processing personal data.
We may process this information to: allow you to access the Crafy Platform and make and receive payments; allow you to communicate and interact with other people; process and respond to your request; provide service to you; send you messages, updates, security alerts, and account notifications; determine your country or state of residence based on automated analysis of your account information and your interactions with the Crafy Platform, as described in Changing Your Country or State of Residence; and allow your use of our corporate products and accommodation services.
We may process this information to: carry out analysis, debugging and research; improve and develop our products and services; and provide training to customer service staff.
We may process this information to: personalize your experience based on your interactions on theCrafy Platform, your search and booking history, your profile information and preferences, and other information you choose to provide to us; and personalize your Crafy experience.
We may process this information to: study and combat discrimination in accordance with ourNon-Discrimination Policy; detect, prevent, assess and address fraud and security risks; protect our community from illegal activities or other behaviors as set forth in the Safety Policies page and the Illegal and Prohibited Activities Policy, verify or authenticate the information you provide, including identity information, as described in the Information Required to Use the Crafy Platform section; perform checks on databases and other sources of information, including background checks; comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Host employees and members of the public; resolve disputes with our Members, including sharing information with Co-Hosts or Additional Guests about disputes related to your role as a Co-Host or Additional Guest; enforce our contracts with third parties; determine eligibility for certain types of reservations, such as Instant Book; comply with the law, respond to legal requests, prevent harm, and protect our rights (see Comply with the law, respond to legal requests, prevent harm, and protect our rights ); enforce our Terms of Service (Terms) and other policies, such as our Non-Discrimination Policy; and evaluate your interactions with theCrafy Platform and information obtained from third parties. In certain cases, automated processes that analyze your account and activities on the Crafy platform, as well as information related to activities on and off the Crafy platform that may be associated with you, may restrict or suspend your access to the Crafy Platform if they detect activity that may pose security or other risks to Crafy, our community, or third parties. Learn more about how our system determines whether certain reservations may have a higher risk of incidents here . If you wish to dispute decisions based on automated processes, please contact us through the Contact Information section.
We may process this information to: send promotional and marketing messages and other information; display, personalize, measure, and improve our advertising on advertising platforms; administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Crafy or our third-party business partners; analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we believe may be of interest to you; and invite you to relevant events and opportunities.
We may evaluate, review, or analyze your communications on the Crafy Platform for the purposes disclosed in this Privacy Policy, including security, service, product improvement, and as described in Why We Analyze Messages on Crafy . For example, as part of our fraud prevention efforts, we may review and analyze messages that attempt to mask contact information and references to other websites. Subject to applicable law, we may review and analyze all images uploaded by users to theCrafy Platform in message threads, profiles, listings, and experiences to identify certain illegal or inappropriate activities, such as evidence of child exploitation, with the aim of identifying and reporting content violations to the appropriate authorities.
We use automated methods whenever reasonably possible. Occasionally, we may need to manually review communications, such as for investigations or customer service purposes.
We will not sell ratings or reviews of these communications.
Personal data is used to enable or authorize third parties to use the Payment Services (as defined in thePayment Terms), for example to: process payments; perform the contract with you; verify your identity; detect and prevent money laundering, fraud, abuse and security incidents; conduct security investigations and risk assessments; comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement; enforce the terms of the Payment Termsand other payment policies; and provide and improve the Payment Services. If you're not an Crafy user, we may receive payment information related to you, such as when an Crafy user provides their payment card to complete a booking. See our Help Center article on How to pay and receive payments on someone else's behalf .
Personal data is used and shared to: offer Insurance for you; assess your eligibility to purchase insurance, based on your trip information; facilitate the provision and administration of your Insurance, such as requests for coverage and benefits.
If you reside outside of the United States, Brazil, and China, learn more about the safeguards we rely on to transfer personal data to recipients outside certain locations here . If you reside in Brazil, you can learn more about the safeguards we rely on to transfer personal data to recipients outside certain locations here .
When you provide consent or direct us to share your data, we share your data as described at the time of consent or choice, such as when you authorize a third-party app or website to access your Crafy account, process an insurance claim, apply for flexible payment and financing products, or participate in promotional activities from Crafy partners or third parties.
We may share your information with:
To facilitate reservations, connections, or other interactions between Members (who may be located in, or use service providers located in, locations with different levels of data protection), we may share information in certain situations, as described in Sharing and Disclosure of Information with Other Members .
Hosts may use third-party services to help them manage or provide their services, such as cleaning services or locksmiths. Hosts may use features on the Crafy Platform to share Guest information with these third-party service providers. Other Members may use services other than Crafy to process your data, including email or reservation management software. These services are outside of Crafy's control and will be subject to applicable law.
We may share personal data of Hosts and Guests with the owner(s) of an Accommodation, a homeowners' association, and/or their agent, such as a property manager or property management company (Condominium Management), including reservation information and information related to compliance with applicable laws, in order to facilitate programs involving the Condominium Management. The Guest's reservation and personal data, including contact information, may be shared with the Condominium Management of the building, complex, or community where the Host lives and/or where the listing is located, to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
If a reservation designated as business or work-related is made by a Guest affiliated with a Business enrolled in Crafy for Work, we may share information related to the reservation with the Business to the extent necessary for the proper performance of Crafy's contract with the Business and the provision of the services. At the request of the Business or Guest, we may also share this information with third parties contracted by the Business to provide support services.
We share personal data with affiliated and unaffiliated service providers (including your service providers) to facilitate the administration of our business and for your compliance, including those who help us: (i) verify your identity or authenticate your identification documents; (ii) check information against public databases; (iii) conduct background checks, fraud prevention, security investigations, and risk assessments; (iv) perform product development, maintenance, and debugging; (v) enable the provision of the Crafy Services through third-party platforms and software tools; (vi) provide customer support, advertising, or payments services; (vii) offer additional services that you select; (viii) process, handle, or evaluate insurance or similar claims; (ix) review, examine, and analyze communications on the Crafy Platform for certain purposes, such as evidence of child exploitation (see the Analysis and Sharing of Your Communications section for additional information); or (x) offer flexible payment plans and financing provided by a third-party credit provider. These providers are contractually obligated to protect your personal data, have access to it to perform these tasks, and may also disclose your data when required by law.
To help us provide, integrate, promote, and improve the Crafy Platform, Payment Services, and our affiliates' services, we may share personal data within our corporate group of companies, including:
Even if your country of residence is not the United States, your information will be shared with Crafy, Inc., which provides the technical infrastructure for the Crafy Platform.
To facilitate payments on the Crafy Platform, some information will be shared with the relevant Payment Controller, as described in the Supplement for Users Outside the United States, the Privacy Supplement for Users from China, and the Supplement for Users from Brazil.
To facilitate the offering of Insurance on or through the Crafy Platform, some data, as described in the Insurance Supplement , will be shared with the relevantInsurance Controller.
Even if your country of residence is outside the EEA, your data may be shared with Crafy Ireland UC, which provides customer support and other business operations services to other Crafy entities, and may be shared in accordance with the Comply with the law, respond to legal requests, prevent harm, and protect our rights section.
Even if your country of residence is not Japan, your data may be shared with Crafy GSL, which provides customer support and other business operation services to other Crafy entities.
If you live or reside in China, your data will be collected, stored, and processed by Crafy Singapore, and a copy of your account data will be transferred to, stored, and processed by Crafy China. Like other accommodation and vacation rental companies operating in China, Crafy Singapore and Crafy China may share your information with Chinese government agencies without prior notice. Your information may be shared with service providers (including those in China) to help us operate our business. Our service providers may also share your information when required by law.
We may share your information to:
Information you share publicly on the Crafy Platform may be indexed by third-party search engines. In some cases, you can opt out of this sharing in your account settings. We may make certain information publicly visible, such as: your profile and account information, and information derived from it, as described here , listing pages, which include information such as an approximate or precise description of the Accommodation or Experience location, calendar availability, profile picture, aggregated demand information, and any additional information you choose to share, comments, reviews and other public feedback, and content in a community or discussion forum, blog post or social media, and content you make publicly available, including Listing details on third-party websites, platforms and applications.
As we deem appropriate, we may disclose your information to courts, law enforcement, government or public authorities, tax authorities, authorized third parties, or other Members if and for as long as we are required or authorized to do so by law or where disclosure is necessary to: (i) comply with our legal obligations; (ii) comply with a valid legal request, such as a subpoena or court order, or respond to complaints made against Crafy; (iii) respond to a valid legal request related to a criminal investigation, to address reported or suspected illegal activity, or to respond to or address any other activity that may expose Crafy, you, or any other of our users to legal or regulatory liability (more information about Crafy’s Law Enforcement Guidelines here ); (iv) enforce and administer our agreements with Members, including our Terms , Additional Legal Terms , andPolicies ; (v) investigate potential violations of applicable law, including emergency situations that may involve a risk of death or serious bodily injury; (vi) respond to requests for or in connection with current or future legal actions or legal proceedings concerning Crafy and/or third parties, in accordance with applicable law; or (vi) protect the rights, property, or personal safety of Crafy, its employees, its Members, or members of the public.
Where legally required or permitted under applicable law, we may disclose Host and/or Guest data to the relevant tax authorities or other government entities, depending on your location, for purposes of determining proper compliance with applicable tax obligations. To learn more, visit our Help Center .
In locations where Crafy facilitates or requires a host's registration, notification, permission, or license with a government authority, we may share participating Hosts' information, including registration numbers and Host contact information, with the relevant authority during the application process, when the Listing is published, and periodically thereafter.
When appropriate and/or legally required, we may notify Members of legal requests unless: (i) notification is prohibited by the legal process itself, by a court order we receive, or by applicable law; or (ii) we believe that notification would be futile, ineffective, create a risk of injury or physical harm to an individual or group, create or increase a risk of fraud or harm to Crafy or our Members, or expose Crafy to a claim of obstruction of justice.
If Crafy undergoes or is involved in any merger, acquisition, restructuring, sale of assets, bankruptcy, or insolvency proceedings, we may sell, transfer, or share some or all of our assets, including your information related to or contemplated by such transactions, as part of due diligence. In this case, you will receive notice before your personal data is transferred and becomes subject to a different privacy policy.
You can link your Crafy account to certain third-party services, such as social networks. When sharing data through this link: some of the information you provide to us through account linking may be published on your public profile; the information you provide to us when linking your accounts may be stored, processed and transmitted for the purposes of fraud prevention, security investigations and risk assessment; we share information about your booking with third-party travel partners and rewards programs; and the publication and display of information you provide to the Crafy Platform through such linking will be subject to your settings and authorizations on the Crafy Platformand the third party service.
Parts of Crafy may link to third-party services. Crafy does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing them with your information. Your use of these services is subject to the privacy policies of these providers, such as theGoogle Maps/Earth Additional Terms of Use , the Google Privacy Policy(click here to learn more about how Google uses your information), the PayPal Privacy Statement , the Klarna Privacy Policy , and the Stripe Privacy Policy .
If you change your country (or state, for users in the United States) of residence, theController, Payments Controller, and/or Insurance Controller will be determined based on your new country or state of residence as of the date your country or state of residence changes.
The Controller, Payments Controller, and/or Insurance Controller that originally collected your personal data will need to transfer that personal data to the new applicable Controller, Payments Controller, and/orInsurance Controller. The new Controller, Payments Controller, and/or Insurance Controller will continue to process your personal data as described in this Privacy Policy, where applicable.
Under applicable law, your country or state of residence may affect the rights available to you.
You may exercise any of the rights described in this section in accordance with applicable law. Click here to learn more about data subject rights requests and how to submit a request.
Learn more about your rights under the General Data Protection Regulation (GDPR) here .
Learn more about your rights under Brazil's General Personal Data Protection Law (LGPD) here .
Learn more about the rights you may have under applicable state law here .
Learn more about your rights here .
You can access and update some of your personal data through your Account settings. You are responsible for keeping your personal data up to date.
We retain personal data for as long as necessary or permitted based on the purposes for which it was obtained and in accordance with applicable law. The criteria used to determine our retention periods include: the period during which we have an ongoing relationship with you and provide Crafy Platform services to you, whether you are a Guest or a Host (for example, for as long as you have an account with us or continue to use Crafy) and the period thereafter during which we may have a legitimate need to retain your personal data, such as to manage and protect our business, troubleshoot problems, or defend against claims that may arise; the existence of a legal, tax, reporting or audit obligation to which we are subject, such as anti-money laundering requirements that require us to keep records of your transactions for a certain period before we can delete them; and whether retention is advisable in light of our legal position or to protect the safety of individuals, which includes retention that is necessary or prudent under applicable statutes of limitations, litigation, or regulatory investigations.
Data you've shared with other Members, such as Reviews and forum posts, may remain publicly visible on Crafy even after your Crafy Account is canceled.
We take measures to prevent accidental or malicious data loss and destruction, so residual copies of your personal data may remain in our backup systems for a limited period.
While no organization can guarantee perfect security, we implement and continually update administrative, technical, and physical security measures to help protect your data from unlawful or unauthorized access, loss, destruction, or alteration.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the Last Updated date at the top. In the event of significant changes, we will also provide you with notice of the changes by email at least thirty (30) days before they are scheduled to take effect. If you do not agree to the revised Privacy Policy, you may cancel your Account. If you do not cancel yourAccount before the effective date of the revised Privacy Policy, your continued access to and/or use of the Crafy Platform will be subject to the revisedPrivacy Policy.
For questions or complaints regarding this Privacy Policy or Crafy’s processing of personal data: (i) if you reside in the United States, please contact Crafy, Inc. by writing to Legal Privacy, 888 Brannan Street, San Francisco, CA 94103 USA, email dpo@Crafy.com, or call toll-free at (844) 234-2500; (ii) for payment-related questions, please use the contact information provided in thePayments Terms ; (iii) if you reside outside the United States, but not in China or Brazil, please contact us by emailing dpo@Crafy.com; (iv) if you reside in Brazil, please use the contact information for your controller provided on the Brazil Supplement page ; and (v) if you reside in China, please use the contact information for your controller provided on the Privacy Supplement for China Users page .
Terms not defined in this Privacy Policy have the same definition as in ourTerms.